Tibleus: A Model to Build Internet Online Support Services using ASP
José García-Fanjul, Cristina Monteserín, Claudio de la Riva, Javier Tuya
In: 1st International Conference on Enterprise Information Systems, Setúbal,
Portugal, Vol. 2, pp. 619-625, 1999
(ps.zip)
Abstract
TIBLEUS is a model of Internet-based support services for medium-sized and
small software companies. One of the objectives is, of course, to offer the
usual functionality of an online support service for the customers of the firm:
cataloguing contents about software products and bug reports, maintaining
patches and listing “frequently asked questions” documents. Its main goals,
however, are to facilitate the mechanism for the creation of a new support site
from scratch, to help maintain and enhance this site easily and to offer
advanced features based on the use of Internet technology such as dynamic page
generation, complete searches or user registration and feedback. The recent
appearance of Active Server Pages (ASP) as a software platform for developing
applications on the Web helps us deploy all these features.
Index - Testing
- Personal Page